Community Specialist | Willowbrook Mall

Overview

Join to apply for the Community Specialist | Willowbrook Mall role at lululemon
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive environment for our people.

The Community Specialist is responsible for executing the store’s community strategy, including engaging with the community through relationship building, events, and other activities, supporting lululemon product seeding, and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant community partners, providing synergistic value. The Community Specialist also delivers a world-class guest experience when working on the floor, bringing a community perspective to guest connections.

• Collaborate with store leadership to bring Community strategy to life through the pillars of community foundations and guest experience.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to position the store as a community hub.
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community-relevant business data and metrics to identify insights and share recommendations with store leadership.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to the assigned store with reliable transportation

• The work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak times or events, schedules may include early mornings or late nights

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to achieve goals

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity:
  Behaves honestly, fairly, and ethically
• Connection and Partnership:
  Builds professional relationships with team members and guests; develops partnerships
• Planning and Organizing:
  Plans and organizes work effectively
• Collaboration and Teamwork:
  Works productively with others to achieve goals
• Learner Mindset:
  Curious, open to feedback, and seeks ongoing skill development
• Self-Leadership:
  Takes responsibility and motivates others
• Interactive Communication:
  Communicates information clearly with others

• Work may occur in various locations and environments, including in-store and community venues, with bright lights and loud music
• Involves building relationships and partnerships related to fitness or movement
• Team-based work, with some independent tasks and use of computers or devices

Base Pay Range: $22.50 - $25.89/hour, subject to location minimum wage

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

Lululemon’s compensation offerings include a bonus program and total rewards. The base pay is location-based and may vary by knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Development course offerings
• Mentorship programs and leadership series

Note:

Benefit programs have eligibility requirements and can change at any time.

• Entry level

• Full-time

• Other

• Retail