Retail Store Assistant Manager

Position Purpose

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while ensuring profitable store operations and providing superior customer service. This involves the appropriate control, management, and development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

• Sales
  :
  In partnership with the Store Manager, ensure the store meets or exceeds weekly, monthly, and annual sales budgets and consistently contributes to the company's overall achievement. Model Lindt standards and core competencies, communicate the store's sales mission effectively, quantify and articulate store metrics, motivate staff, build brand commitment, hold staff accountable to meet internal KPIs and external sales opportunities, identify and capture business-to-business contacts, external networking events, and marketing opportunities, and proactively manage inventory levels to align stock with sales demands while minimizing out-of-stocks, overstocks, and dated product.
• Staff Development Support
  :
  Support the Store Manager with hiring, managing, and developing store personnel according to Lindt & Sprüngli guidelines and standards. Recruit qualified individuals for open positions, network to provide viable candidates, train staff to company standards, ensure daily operations and sales are achieved, develop staff sales techniques, ensure expert product knowledge, and escalated issues to the Store Manager and Retail District Manager timely and effectively.
• Operational Controls
  :
  In partnership with the Store Manager, ensure the store meets or exceeds company standards for operational controls. Oversee inventory control/shrink, cash management, audit compliance (DM Store Visits, Loss Prevention and Food Safety), payroll/labor management, scheduling compliance, expense control (sampling, damages, supplies), adhere to company directives, and comply with quality assurance policies and procedures.

• Skills & Knowledge
  :
  Proven sales background, demonstrated selling skills, working knowledge of outreach and corporate selling programs a plus, proven success in a supervisory role, preferably in a specialty retail environment, basic math and/or accounting skills.
• Experience
  : 1+ years of prior Retail Management experience—preferably in a premium specialty environment; prior experience with computerized POS system.
• Education
  :
  High School Diploma or equivalent required.
• Other Requirements
  :
  Must be available to work nights, weekends (Saturday and Sundays) and holidays. Able to lift, balance, stoop, kneel, crouch, and reach with arms. Regularly lift up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds. Ability to climb, balance, stoop, kneel, crouch and reach with arms. Must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc.
  
  properties are smoke and tobacco free.

• Salary: $19.00 - $22.00 per hour.
• Potential bonus and/or long-term incentive may be included as part of the compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.