More jobs:
Customer Success Manager
Job in
Elizabeth, Union County, New Jersey, 07215, USA
Listed on 2026-07-04
Listing for:
Coherent Capital Advisors Limited
Full Time
position Listed on 2026-07-04
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
We're hiring a Customer Success Manager to own a portfolio of 25–30 Commercial and SME accounts. You’ll be the trusted advisor who drives adoption, protects revenue, and connects customers with our Sales, Support, and Product teams.
Now you may be wondering what your day‑to‑day will look like. You will...
- Own the full post‑sale journey for your portfolio – from onboarding and adoption through to renewal and expansion.
- Drive platform adoption by engaging customers on the features and workflows that matter most to their business outcomes.
- Lead regular business reviews and build tailored success plans that align customer goals with Coherent’s capabilities.
- Own renewals end‑to‑end, starting conversations 6+ months ahead of contract end to protect and grow ARR.
- Identify expansion opportunities and partner with Sales to qualify and close them.
- Act as the primary escalation point for critical issues, coordinating with Support and advocating internally on customers’ behalf.
- Build strong relationships with executive stakeholders and develop customer advocates for case studies and referrals.
- Use health scores, usage data, and commercial signals to prioritize your time across the portfolio.
- 4–6 years in Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS.
- Track record of managing a high‑volume portfolio of SME or commercial accounts, including owning renewals.
- Experience in insurance or financial services, combined with experience selling or supporting enterprise software.
- Commercially minded with a strong grasp of SaaS metrics (ARR, NRR, churn, expansion).
- Excellent communicator, confident presenting to customers and internal leadership.
- Data‑driven and highly organized – comfortable working across CRM, usage analytics, and health dashboards to prioritize effectively.
- Experience with CS platforms such as Gainsight or Churn Zero.
- Advanced Excel skills – comfortable getting into a customer’s workbook to debug formulas and diagnose issues.
- Competitive salary packages
- Health insurance (medical and dental)
- Flexible working
- Special events (hackathons, etc.)
- No formal dress code
- Non‑hierarchical organization
- Generous leave benefits
- Fun international work environment
- Global mobility opportunities
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×