Client Engagement Intern; Unpaid

Client Engagement Intern

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Client Engagement Intern will work closely with the Intake & Outreach, Client Voices, and RCA teams to provide trauma-informed services to ORR-eligible individuals and families to facilitate the achievement of client self-sufficiency. This position will work with clients, colleagues, and external parties to identify and engage ORR-eligible clients, facilitate timely client intake and referrals, ensure that clients' voices are heard, and support efficient and timely operation of the RCA program, in accordance with client eligibility and program requirements.

Responsibilities:

• Support Intake/Outreach, Client Voices, and RCA specialists with scanning and organizing documents, entering case notes in accordance with program requirements, and inputting data into departmental trackers and databases;
• Assist clients in-person and on the phone with booking and preparing for intake appointments
• Provide live translation services (Haitian Creole or Spanish preferred) for client interactions in the office, and translate written client materials
• Support planning and execution of outreach campaigns to current and potential clients, including by phone, message and email, with the aim of sharing information about IRC services and events;
• Support smooth planning and execution of IRC client events, including disseminating information about IRC services and collecting client information, such as attendance data or feedback, as appropriate
• Assist with research on community resources, networks, and events to support client outreach projects and community referrals
• Engage with IRC clients respectfully and compassionately
• Other duties as assigned

Learning Objectives:

Acquire a thorough understanding of IRC's Intake & Outreach, Client Voices and RCA programs

Become familiar with the specific needs and challenges facing IRC's clients in New Jersey, and how IRC works with our clients to overcome barriers, including by offering employability services, English language training, career pathways, financial coaching and community referrals.

Develop skills useful for a career in human services, including using case management software and understanding case worker documentation

Requirements:

• Be fluent in a second language spoken by IRC clients, strong preference for Spanish and/or Haitian Creole
• Ability to work 15
  -20 hrs a week in the IRC office in Elizabeth, NJ
• Experience with data entry, case management/ case noting software, and maintaining accurate client records.
• Previous experience and/ or a strong interest in working with refugees and immigrants, including internships, volunteer work, or related projects.
• Strong communication and interpersonal skills, with the ability to effectively work with diverse populations.
• Excellent organizational and time management skills.
• Current or recent enrollment at a college or university for Social Work, Psychology, Public Health or a related field. Alternatives accepted include internships, volunteer work, or related projects.

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs.

IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.