Front Desk Associate

Planet Fitness, a private equity–backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings‑Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers, give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers’ questions and provide information regarding the business procedures and policies in an exact, customer‑friendly way.

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic.

• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Must stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

• 18 years old or older.
• A high school diploma or equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or one year of experience in the fitness industry preferred.

Initial training hours may vary as well as when the needs of the facility change.

• Monday: 6:00pm – 11:00pm
• Tuesday: 6:00pm – 11:00pm
• Wednesday: 6:00pm – 11:00pm
• Thursday: 6:00pm – 11:00pm
• Friday: 4:00pm – 9:00pm
• Saturday: 1:00pm – 7:00pm
• Sunday: 1:00pm – 7:00pm

• Competitive salary & 401(k) plan.
• Company contribution toward health benefits including medical, dental, vision, LTD, STD and illness (applicable for full‑time positions).
• Paid time‑off benefits (applicable for full‑time positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.