Maintenance Caseworker III- LEAD WORKER Adult Medicaid

To perform paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter through the Department of Social Services.

• Performs specialized administrative and case management services in support of Department of Social Services operations.
• Provides training, instruction and leadership to lower-level Income Maintenance Caseworkers as assigned.
• Position is responsible for the intake process (including determining eligibility) and recertifications for all employee applications.
• Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assists in providing policy training for department staff as necessary.
• Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.
• Schedules appointments with, interviews and determines the eligibility of program applicants based on employment / income information obtained; verifies Medicaid eligibility.
• Processes referrals in a timely manner.
• Assists outside agencies with client eligibility determination as requested.
• Maintains accurate and complete client / program records; enters and verifies data entries for accuracy and completeness.
• Resolves conflicts between clients and case workers as necessary.
• Gathers information for and prepares a variety of records and reports required by the County and/or other agencies.
• Assists in coordinating activities with those of other divisions, departments and outside agencies as appropriate.
• Performs a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc.
• Performs duties of supervisor as required in his/her absence.
• Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.
• Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public.
• Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.
• Performs case management duties of co-workers as needed.
• Performs related duties as required.

• Thorough knowledge in the methods, policies and procedures of the Department and County pertaining to specific duties of the IM Caseworker III.
• Thorough knowledge interviewing skills and ability to maintain positive rapport with clients.
• Knowledge of the processes involved in determining client eligibility for government social services.
• Knowledge of administrative, bookkeeping, organizational, customer service and clerical activities.
• Knowledge of modern office practices and equipment.
• Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics.
• Knowledge of all applicable local, state and federal laws and regulations.
• Skilled in applying responsible attention to detail as necessary in preparing records and reports.
• Ability to comprehend, interpret and apply regulations, procedures and related information.
• Ability to maintain accurate, up-to-date and confidential client records.
• Ability to offer training, instruction, leadership and advice to co-workers regarding departmental policies, methods and regulations.
• Ability to read and interpret various materials pertaining to the responsibilities of the job.
• Ability to use computers for data and word processing and records management.
• Ability to type accurately at a rate sufficient for the successful performance of assigned duties.
• Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
• Ability to read, and verify…