Health Unit Coordinator

Job Description

PLEASE NOTE:

HOURS ARE 5:00 P.M. TO 1:30 A.M., EVERY OTHER WEEKEND AND EVERY OTHER HOLIDAY.

County

Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.

If you have a background in mental health and a passion to help the members of our community, please consider joining our team!

In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits, including:

• Health Insurance – we offer low premiums and low deductibles, with excellent coverage!
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System (WRS) – This is one of the best-funded public pension plans in the U.S.!
• 457 deferred compensation plan
• Vacation and Sick Time – Start accruing for both on your first day!
• 10 Paid Holidays
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short and Long-Term Disability
• Wellness Incentive Plan
• Public Student Loan Forgiveness (PSLF) program

Wage: $20.12 to $22.77/hr

The Health Unit Coordinator (HUC) supports the daily operations of a locked psychiatric hospital unit by coordinating referrals, facilitating admissions and discharges, maintaining accurate patient records, and serving as the primary communication and reception point for the unit. This position ensures efficient workflow, supports safety protocols, and provides trauma-informed, professional interactions with patients, families, staff, and external partners.

The HUC works under the supervision of the Health Information Manager and is expected to maintain reliable attendance and adhere to all Norwood Health Center and Wood County policies.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Receive and manage referral calls from crisis centers, hospitals, and other facilities.
• Review medical and psychiatric clearance documentation for completeness and communicate with nursing staff, physicians, and referring agencies to support admission decisions.
• Prepare admission materials, create patient charts, and assist with required documentation.
• Support belongings inventory and documentation during the admission process in collaboration with nursing staff.
• Ensure timely scanning and uploading of all admission documents into the electronic medical record (EMR).

• Serve as the unit’s primary receptionist, answering phones, greeting visitors, and maintaining a calm, professional presence.
• Control access to the locked unit in accordance with safety protocols.
• Provide trauma-informed, respectful communication with patients, families, and staff.
• Monitor and process incoming and outgoing faxes, mail, and electronic communications.

• Maintain accurate and complete patient charts throughout hospitalization.
• Perform routine chart audits and ensure compliance with documentation standards.
• Scan, file, and organize documents in both paper and electronic formats.
• Prepare discharge packets, scan prescriptions, finalize care plans, and close charts at discharge.

• Support a safe and therapeutic environment by following all unit…