Dutch Speaking Customer Support Virtual & Freelance Platforms Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department! In this vital role, you will be the main point of contact for our Dutch-speaking users, providing guidance and support as they navigate our online platforms for job opportunities and freelance work. Your strong communication skills and customer service expertise will be key in helping users achieve their career goals.

This position is a fantastic opportunity for individuals passionate about helping others in the gig economy. If you are proactive, friendly, and thrive in a collaborative environment, we want to hear from you!

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist users with platform-related questions, account management, and job search strategies
• Document customer interactions and resolutions accurately in our support system
• Work closely with internal teams to resolve user issues and improve the platform
• Provide information about freelancing best practices and job market trends
• Collect user feedback to enhance service quality and user experience
• Participate in training sessions to stay updated on platform changes and features

• Fluency in Dutch and English, both written and verbal
• Experience in customer support, preferably in online platforms or the freelancing sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to multitask and manage various inquiries in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...