Call Center Agent

Job Overview

• Announced date:
  Oct. 10, 2025
• Number of Jobs: 3
• Vacancy Number: CCA#435
• Salary:
  As per company salary scale
• Contract Type:
  Long-term
• Contract Duration: 1 year
• Employment Type:
  
  Full Time
• Nationality:
  Afghan
• Minimum Education:
  
  Bachelor's Degree

• Answer and make phone calls to customers about service inquiries and appointments.
• Schedule and coordinate appointments with our service teams.
• Provide accurate information about services, pricing, and scheduling.
• Record customer information and call notes in the company system.
• Handle customer concerns politely and professionally.
• Maintain a positive attitude and follow communication guidelines.
• Report daily performance updates to the team leader or supervisor.

• Excellent English speaking and listening skills (clear accent preferred).
• Strong communication and customer service skills.
• Ability to handle phone calls confidently and professionally.
• Basic computer knowledge (Google Docs, Sheets, Gmail, etc.).
• Typing speed and accuracy for recording information.
• Previous call center or customer service experience (preferred but not required).
• Reliable internet connection and quiet working environment.
• Must be disciplined, punctual, and able to work night shift position.

Interested applicants are encouraged to submit their CV (in English) directly through email and attach a short video (1–2 minutes) introducing themselves and briefly explaining their background and experience.

Please make sure your email subject clearly states the position you are applying for, for example:

Subject: Application for Call Center Agent – [Your Name]

Only shortlisted candidates will be contacted for an interview.

Da Atal Baria is a Kabul-based consulting and service company specializing in call center management, administrative support, and workforce outsourcing. We help international businesses operate more efficiently by providing well-trained Afghan professionals who deliver reliable, high-quality remote services. Our team supports clients with tailored solutions in areas such as customer service, dispatch coordination, back-office operations, and business process support allowing companies to scale without compromising quality.

At Da Atal Baria, we combine local talent with global standards to create value, drive performance, and build lasting partnerships in a competitive international market.

Management, Customer Service, Human Resources, Education, Translation, Sales and Marketing