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Service Advisor - Swope CDJR
Job in
Elizabethtown, Hardin County, Kentucky, 42701, USA
Listed on 2026-09-02
Listing for:
Creative-Automotive-Solutions-Inc
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Details
Location:
SWOPE CHRYSLER DODGE JEEP RAM INC - Elizabethtown, KY 42701
Position Type:
Full Time
Shift: Day
Responsibilities- Maintain Customer Service Index (CSI) rating as set by dealership’s service manager.
- Responsible for the entire guest service experience from the service drive until vehicle is turned back over to the guest.
- Greet every guest at their car with a smile.
- Advise guests on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
- Effectively communicate to the guest the timeline of repair and maintenance.
- Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time.
- Communicate with technicians to ensure efficient work flow.
- Document repair and maintenance changes on repair order in the approved manner.
- Resolve guest concerns and questions.
- Maintain any certifications and trainings as required by the manufacturer.
- High School diploma or GED
- Must be 18 years old or older.
- Must have a valid driver's license.
- Broad knowledge of new vehicle technologies and computer skills.
- Ability to be analytical and multi-task.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Consistent and stable work history and work attendance.
- Professional appearance and work ethic.
- All potential employees must pass pre-employment testing to include a background check and drug screen.
- PTO available first of the month after 60 days of employment
- Paid Sick Time available first of the month after 60 days of employment
- Holiday pay starting day one
- Wellness Reimbursement
- Health Insurance
- HSA – Health Savings Account with company contribution
- 401K with Company Match
- Vision Insurance
- Dental Insurance
- Company Paid Basic Life Insurance & AD&D Insurance
- Supplemental life insurance
- Company Paid Short Term Disability
- Long Term Disability
- Critical illness and Accident Coverage
- Prepaid Legal Insurance
- Identity Theft Protection
- Discount Programs
- Referral Programs
- Employee Assistance Program
- Pet insurance
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