Customer Care Representative

Position:
Customer Care Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of contract services in the Dayton area. We offer a wide range of services including construction, landscaping, and maintenance for commercial and residential properties. Our company values quality, reliability, and exceptional customer service.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional service to our customers.

• Serve as the first point of contact for customers, answering inquiries and providing information about our services
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain a high level of customer satisfaction by ensuring all inquiries and concerns are addressed promptly and accurately
• Build and maintain strong relationships with customers through regular communication and follow-up
• Collaborate with other departments to ensure efficient and effective resolution of customer issues
• Keep detailed records of customer interactions and transactions
• Assist with administrative tasks, such as scheduling appointments and processing payments
• Continuously strive to improve customer service processes and procedures

• High school diploma or equivalent
• Previous experience in customer service or a related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office and other computer applications
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and ability to work well in a team environment
• Willingness to learn and adapt to new processes and procedures

• Competitive salary
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for advancement within the company
• Ongoing training and development opportunities

If you are a dedicated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for our Customer Care Representative position at Dayton Roger's Contract. Join our team and be a part of providing exceptional service to our valued customers.