Field Service Representative- Controls

Overview

ATS Industrial Automation is a globally growing team that creates complex automation solutions at the highest level, sustainably impacting lives around the world. We help drive the future with factory-wide automation solutions and support a broad product portfolio, financial strength, and global presence.

Field Service Representative (Controls) will be responsible for designing, developing, troubleshooting, and documenting complete control programs for custom automation equipment. Programming of control systems using PLCs, PCs, servo drives, robots, and other specialized controllers is required. The role involves troubleshooting electrical controls and mechanical mechanisms and often working independently on customer sites. The position rotates through travel, services work, and integration into our system build process to develop deeper knowledge of specific systems and support our customers throughout their lifecycle.

• Develop and integrate machine software (PLC, robot, vision, database, and PC-based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at customer facilities and make adjustments to bring equipment up to running status.
• Leverage knowledge of ATS technology to recommend efficient and cost-effective solutions.
• Embed with CAPEX project teams to gain experience on technology platforms and customer equipment.
• Become proficient with new and legacy controls standards and technology.
• Report, troubleshoot, and correct abnormal equipment conditions.
• Organize, communicate, and complete work as per the project plan and customer requirements.
• Monitor for opportunities to suggest additional tools or equipment to better operate or maintain customer equipment.
• Travel to domestic and international customer locations for long- and short-term support; travel may be up to 50–75% per year. Longer assignments may be available.
• Lead on-site teams in the execution of project plans when required.
• Serve as liaison between the on-site team, ATS Project Management, and the customer to ensure plans are communicated and executed.
• Coordinate third-party vendors and assist in resolving technical issues as required.
• Complete detailed service reports for services provided on a daily/weekly basis.
• Ensure customer issues are resolved through follow-up communication and project/case closure if required.
• Participate in rotational on-call remote support to provide 24-hour support when required by the business.
• Adhere to the ATS Code of Business Conduct and perform all activities with the highest ethical standards.
• During integration into Systems build, perform duties outlined in the Control Systems Software Designer job descriptions as required.
• Work independently at times and as part of a team, setting an example of integrity and professional competence while on ATS property, at customer sites, and while traveling on ATS business.

Education
A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience

• A minimum of five years of hands-on automation/controls experience.

• Three+ years of experience programming PLCs and HMIs (Allen-Bradley or Siemens).

• Demonstrated ability to diagnose, troubleshoot, and correct malfunctioning automated machinery.

• Strong verbal and written communication skills.

• Professionalism and well-developed interpersonal skills to work with all levels of customer and ATS management in a multi-disciplined environment under pressure.

• Good understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls.

• Proficient with Microsoft Word and Excel.

• May be required to stand at workstations for prolonged periods.
• May be required to perform a wide range of movements including bending, crawling, kneeling, etc.
• May be required to lift up to 30 lbs repetitively.
• May work with odorous substances within confined spaces.
• Use of hand tools requires significant manual dexterity.

• All employees must work in a safe manner and report any health, safety, or…