Sr. Escrow Coordinator

POSITION SUMMARY

Responsible for supervising the Escrow Dept. Set goals for the Escrow Department team members. Analyze the needs of the department and functions to establish priorities for department related projects. Assist in managing the relationship with vendors and collecting their information. Manage everyday processes and identify efficiencies that can be made to streamline these processes.

• Utilize sales training skills to provide outstanding customer service.
• Provides direction on daily priorities for the escrow staff members.
• Identifies areas for continued development of Escrow team members and works to establish development plans.
• Establish department goals. Manages the day-to-day progress of team towards those goals.

• Manage team annual review process
• Manages performance and/or disciplinary action as needed
• Approves payroll and time off requests for employees
• Arrange and lead Escrow team meetings
• Establishes and facilitates training plans for new employees
• Updates process and procedure documentation and ensures changes are communicated effectively through team.
• Work closely with the audit team to identify and eliminate possible audit issues. Stay in compliance with current requirements, regulations, and laws.
• Complete escrow set-up sheets for new or transferred escrow accounts.
• Complete loan maintenance request (set-up) for new or transferred escrow accounts.
• Complete daily/monthly request to Accounts Payable from escrow accounts.
• Verify that escrow requests have been completed accurately.
• Complete billing request with local tax authorities and insurance companies.
• Provide customer support and billing question support to escrow customers.
• Monitor and pay all appropriate billing notices for Taxes, Homeowner’s (Hazard) Insurance, Private Mortgage Insurance (PMI), Flood Insurance, Force placed Flood, A&H (Disability), CL (Life) (Establish electronic means of payment with each).
• Complete annual PMI notification.
• Complete annual Escrow analysis.
• Monitor and assist the team with the Miniter Invoicing.
• Escrow account set up related to Miniter Insurance tracking and force placement.
• Complete monthly reports as requested for Management.
• Reconcile various general ledgers and bank accounts.
• Process reports on database software.
• Monitor paid off notes and refund of the surplus escrow balance to borrower(s).
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Other duties as assigned

• Associate degree or equivalent experience
• 2-3 years of related banking experience and/or training; or equivalent combination of education and experience.
• 1-2 years of Escrow experience preferred
• Proficiency in Microsoft Word & Excel
• Navigator/Director preferred
• Previous experience in a leadership role or team lead role preferred

• Valid Driver’s License

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

• Job Knowledge:
  Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity:
  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance:
  Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.