Consumer Banker III; Hamilton

Job Summary

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business, Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Daily activities align with The First Financial Bank Experience, including partner with internal constituencies to bring appropriate expertise to the client.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships.
• Function as the client’s personal trusted advisor using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals as set by management by collaborating with the District and lines of business.
• Provide digital assistance and service for clients utilizing the bank’s online offering.
• Stay informed on all bank products, processes and procedures, especially complex ones.

• 3–4 years of experience in coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3–4 years of demonstrated success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4–5 years related experience and/or training; or equivalent combination of education and experience.

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Supports the management needs for the FCM and supports the management needs of market leadership.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes the Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification:
  Intro to Networking, COI and Community Development
• Consumer Banking Certification:
  Business Management Tool & Resources (First Force Training)
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification:
  Treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation Business Lending Certification:
  Intro Understanding Business Credit
• Small Business Client Conversation Business Lending Certification:
  Underwriting & Products
• Work Life…