Financial Aid Advisor III

ECTC is seeking a highly motivated, hands-on individual to provide outreach and overall management of all functions related to scholarship programs, including the preparation of application materials, coordination of selection committees, determination of student eligibility for awards, and account management for all scholarship programs. This position will report to the Director of Financial Aid and assist with scholarship marketing and outreach efforts to new and current students.

• Process and administer financial aid for Workforce Pell-eligible programs.
• Review student eligibility and maintain required documentation. Monitor enrollment, attendance, academic progress, and program completion requirements.
• Coordinate with workforce and academic division to ensure accurate student information and reporting.
• Process student loans, track disbursement, monitor compliance requirements associated with SOR regulations, including institutional processes designed to support responsible borrowing and reduce student loan default risk.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action.
• Provide comprehensive customer service in a high volume and challenging, fast-paced environment (online, phone, and in-person), for the successful operation of the Financial Aid Office.
• Answers calls, responds to requests, and provides students appropriate information on financial aid, scholarships, WRKS, SAP, and other financial aid-related topics/processes.
• Performs data entry, query review, aid calculation, assists with fund reconciliation, and monitors student packaging and award notification.
• Other duties as assigned by the supervisor.

Bachelor's degree (related field) and two years of related experience or equivalent.

• Excellent written and interpersonal communication skills.
• Excellent organizational management and student development skills.
• Quality service and teamwork skills.
• Ability to solve problems, demonstrate initiative, and work autonomously.
• Ability to work on multiple tasks with attention to detail.
• Ability to work with a wide range of people from diverse backgrounds.
• Ability to maintain a high level of confidentiality.
• Ability to use, assess, and manage technology and information systems in the enrollment area.
• Knowledge of federal, state, and institutional financial aid policies and regulations.
• Knowledge of MS Office and relevant applications.