Loan Servicing Specialist

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Full Time Defiance, OH, US

Join a high‑performing, expanding $1.5B community bank with $3.2B in total assets under our care, where people, purpose, and opportunity come together to drive meaningful impact. At State Bank, we are building a culture grounded in collaboration, innovation, and integrity, while continuing to invest in our people and the communities we serve. We value individuals who take initiative, think strategically, and are committed to both personal and organizational growth.

Our approach recognizes contributions and effort, supports professional development, and provides meaningful financial rewards, including the opportunity to earn up to 30% of your annual wage in quarterly incentives. In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization. If you feel you have what it takes to become part of a high‑performing team of professionals and deliver regional growth goals in a competitive landscape and enjoy strong financial recognition for your leadership and work this opportunity just might be for you.

A high school diploma or equivalent required.

A minimum of One (1) year experience with Consumer or Commercial loan processing or loan servicing preferred.

• Proficient reading, writing, grammar, and mathematics skills.
• Proficient in interpersonal relations.
• Excellent written and verbal communication skills.
• Proficient word processing and spreadsheet software skills.

Responsible for performing a variety of duties to receive and accurately service all consumer, commercial, agricultural and SBA loan files; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries from customers and internal associates or requests for information.

1. Performs primary or back-up functions for various duties including pre-booking, booking, servicing, and/or processing payoffs for all loans.

2. Performs a variety of duties to receive and accurately maintain the servicing of loan files by performing the following duties:

a. Process and monitor loan payoffs, adjustments and modifications.

b. Reconcile various servicing general ledger accounts, clearing exceptions and resolving issues.

c. Assists with loan disbursements and reconciliations.

d. Assists with set up and maintenance of servicing system.

e. Conducts research analysis and offers solutions to borrower and internal inquiries to loan status.

f. Assists bank personnel regarding the servicing of loans; responds to operations questions.

g. Monitoring insurance requirements

h. Processing payment with participant banks

i. Monitoring of construction loans

j. Ordering of appraisals

k. SBA 1502 reporting and payoff reporting

l. Demonstrates a willingness to adapt to changing business needs and deadlines.

m. Demonstrates a deep attention to detail and can eliminate situations through management if necessary.

o. Complies with Bank policy and supports leadership goals in a professional and positive manner.

p. Assists supervisor with duties as assigned.

3. Coordinates departmental tasks with coworkers inside and outside the department to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.

4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data…