Non Clinical Liaison Coordinator

General Summary / Responsibilities

The Liaison Coordinator is responsible for coordinating services for home care including durable medical equipment. The Liaison Coordinator is responsible for the communication of new programs and home care services to hospitals, physicians, staff and patients. The Liaison Coordinator is responsible for obtaining necessary signature from patients on home care choice and sales/delivery durable medical equipment tickets and communicating pertinent safety aspects of equipment to patient upon delivery.

The Liaison Coordinator will provide administrative support for the Liaison department as needed.

Ensures services are arranged for patients requiring home care services and durable medical equipment. Responsible for executing strategies identified as priorities by the organization. Actively educates hospital and physician staff in programs and services. Regularly problem solves and communicates opportunities for service enhancement to manager. Provides support to Liaison department and Care management department as needed. Supports with non‑clinical Liaison department items.

As assigned

• Self‑directed
• Results oriented
• Dresses and presents self professionally.
• Remains current on professional and competitive developments in the home care arena.
• Strong oral and writing communication skills required
• The incumbent should be a highly motivated individual with strong speaking, writing and documentation skills.
• Excellent communication skills and customer service.
• The incumbent should be willing and able to actively engage physicians and staff to inquire about patients appropriate for programs and services.
• The incumbent should have the tenacity and motivation to recognize and solve problems.
• Strong problem solving skills required.
• Strong organizational skills and time management.
• Positive and enthusiastic communicator with physicians/hospital staff and patients.
• Possesses ability to work in uncomfortable and confrontational situations.
• Actively assists in building relationships with physicians and hospital staff.
• Must be capable of bending, stooping, lifting and carrying up to ten lbs.
• Must be able to endure repetitive walking throughout the hospital facility.
• Working knowledge of medical terminology preferred.
• Previous home health experience preferred.

• Minimum Level of
  
  Education Required:
  
  High School completion / GED
• Minimum Level of Experience
  
  Required:
  
  1 – 3 years of job‑related experience
• Preferred experience:
  
  One year experience in clinical/medical setting; home health experience preferred.
• Other experience requirements:
  Previous customer service experience.
• Knowledge/skills: self‑directed, results oriented, professional appearance, current knowledge of home care developments, strong oral and writing communication, speaking, writing, documentation skills, customer service, engagement with physicians and staff, tenacity to solve problems, strong problem‑solving, organizational skills, time management, enthusiastic communicator, ability to work in uncomfortable situations, relationship building, physical ability to bend, stoop, lift up to ten lbs., endurance for walking, medical terminology knowledge.
• Required:
  
  All above listed skills and competencies.
• Preferred:
  Previous home health experience.

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, and requirements. Employees may be required to perform any other job‑related instructions as requested by their supervisor, subject to reasonable accommodations.