Senior Manager of Technical Operations

CBTS serves enterprise and midmarket clients across the United States and Canada, delivering modern application and infrastructure solutions that help clients transform their business initiatives. For more information, visit

We are seeking an experienced Network Team Manager to lead a professional services network engineering team. The leader will transition the team from a strictly technical focus into a consultative, growth‑oriented practice, emphasizing process improvements, delivery quality, and business development.

• Team Leadership & Development: Lead and mentor a team of network engineers, fostering accountability, collaboration, and continuous improvement. Coach, train, and set clear performance goals.

• Service Delivery & Process Improvement: Oversee end‑to‑end delivery of network projects, ensuring high quality standards and client requirements. Roll up sleeves and contribute billable time as applicable. Continuously improve methodologies, tools, and processes to increase efficiency and client satisfaction. Establish documentation standards and best practices.

• Quality Assurance & Performance: Implement and track KPIs. Ensure projects are delivered on time and within budget, with rigorous quality checks. Monitor customer feedback to identify improvement areas.

• Customer Engagement & Consultative Support: Guide the team to act as trusted advisers, engaging key clients when needed, addressing escalations, and ensuring high customer satisfaction.

• Collaboration with Sales & Strategic Growth: Work closely with sales, pre‑sales, and account management teams to grow the business. Assist in scoping engagements, crafting Statements of Work, and positioning network services. Identify new service opportunities and contribute to go‑to‑market strategies.

• Practice Development & Innovation: Stay abreast of emerging network technologies and industry trends. Leverage technical expertise to guide the team in designing modern solutions. Develop reusable frameworks, case studies, and best practices.

• Operational Management: Oversee resource allocation and team capacity planning. Standardize operational processes (change management, issue escalation, knowledge management) to improve consistency and reliability of service delivery. Ensure adherence to security compliance and documentation best practices.

• Education & Background: Bachelor’s degree in Computer Science, Information Technology, or equivalent. Solid foundation in networking concepts and system engineering.

• Experience: 8+ years in networking/infrastructure roles, including 3–5 years in leadership. Proven track record of leading technical teams and delivering complex network solutions in a professional services environment.

• Technical Proficiency: Deep knowledge of enterprise network infrastructure and security. Familiarity with network design, troubleshooting, and multi‑vendor environments.

• Leadership & Management
  
  Skills:
  
  Demonstrated ability to lead high‑performing teams. Excellent communication and interpersonal skills for cross‑functional coordination and client interactions. Strong project management skills to prioritize tasks, manage budgets, and meet deadlines.

• Process Improvement Mindset: Experience in process optimization and establishing best practices. Comfortable implementing frameworks such as ITIL or Agile to improve operations.

• Client Focus: Customer‑oriented attitude with experience in client‑facing roles. Ability to translate business needs into technical solutions and articulate the value proposition of services to clients.

• Business Acumen: Understanding of professional services business metrics and operations. Ability to collaborate with sales teams, contribute to business development, and drive growth of service revenue. Experience supporting sales by shaping proposals or Statements of Work is a strong plus.

• Industry
  
  Certifications:
  
  Relevant networking and management certifications are highly valued.

• Consulting/Professional Services: Extensive experience in a consulting firm or professional services division, especially in a client‑facing network solutions…