Program Operations Manager; IT Manager

Job Description

Job Description - Program Operations Manager (IT Manager
1) (2600046F)

Program Operations Manager (IT Manager
1) (2600046F)

Job & Family Services

Lazarus Building, 141 S High Street, 6th FL, Columbus, OH 43215.

Full-time

Hours are between 7:00 a.m. and 6:00 p.m., Monday through Friday.

Information Technology

Budgeting, Executive Leadership, Information Technology, Program Management

Consultation, Critical Thinking, Strategic Thinking, Written Communication

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑the‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

As the Program Operations Manager, you will work with many different groups that support the Ohio Benefits system. You will regularly collaborate with state partners from the Ohio Department of Medicaid, the Office of Family Assistance, and the Ohio Department of Children and Youth, along with county agencies across Ohio. You will also work closely with vendor partners who help run and maintain the system, as well as internal teams such as Maintenance & Operations, Program Delivery, governance groups, and risk management.

This is an office‑based role where you will often meet with executives, staff, and external partners to keep operations coordinated and running smoothly.

In this role, you will help ensure that Ohio Benefits operates efficiently, responsibly, and in compliance with state and federal rules. You will lead the work that keeps contracts organized, monitored, and updated, while also making sure the program’s budget and spending stay on track. You will help vendors meet expectations, support teams that depend on timely procurement, and ensure that the program follows all required fiscal, procurement, and audit standards.

Your work will help keep communication flowing across agencies, vendors, and internal teams so the program can meet its goals effectively.

• Manage new scope of work requests from proposal through final signature/authorization, including coordination with stakeholders for review and approval.
• Manage, monitor, and communicate all timelines, milestones, and process steps associated with contract requests, amendments, renewals, and procurements.
• Develop, maintain, and execute policies and procedures to manage contract lifecycle activities including Statements of Work (SOWs), Change Requests (CRs), Interval Deliverable Agreement (IDAs), and amendments.
• Coordinate contractual responsibilities across Ohio Benefits work streams (e.g., Executive Governance, Maintenance & Operations, Program Delivery, Risk Management).
• Monitor vendor partners’ performance and ensure compliance with contract terms, service level agreements (SLAs), and deliverables.
• Supervise and manage staff and/or contractors responsible for contract administration, documentation, and compliance activities.
• Provide regular status reports on contract performance, milestones, risks, and issues to leadership and stakeholders.
  Serve as a point of contact for vendor partners, facilitating communication, addressing issues, and ensuring contractual expectations are met
• Identify opportunities for operational, contractual, and financial process improvements.

Lazarus Building, 141 S High Street, 6th FL, Columbus, OH 43215.

Occasional travel within the state of Ohio.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees. For a list of all the State of Ohio benefits, visit our Total Rewards website.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of…