Help Desk Analyst Citrix and VDI - Franklin County, OH

Help Desk Analyst 2 [must have Citrix and VDI] Job Description

The primary duty of the professional involves monitoring, maintaining, operating, and troubleshooting daily remote access technologies. The professional must be capable of managing performance and rectifying any errors that occur within the Citrix and VDI service. They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment.

They should have proficiency in ITIL and other IT operations frameworks. The professional should be able to provide all the necessary support for Citrix infrastructure. Apart from these, the additional duties include:

• Manage clients or their own company Citrix systems, VDI, and its other technologies.
• Check and control the server and offer solutions to its problems.
• Support and preserve the Virtual Desktop setup of the institution, which includes VDI and others.
• Help in organization and management of the business applications.
• Determine the increased cases received by the IT Helpdesk.
• Improve and adjust the Virtual Desktop system.
• Design and implement platform security.
• Take part in upgrading and updating the system’s applications, installing it with up-to-date descriptions.
• Strengthen the apps, the Windows server, and the principal operating system.
• Provide technical assistance for all the servers, desktops, and services that apply to business.
• Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop.
• Have very extensive knowledge with Windows 11, Active Directory, and GPO settings.
• Have some knowledge of Chromebooks.
• Travel may be required.