Enterprise and Governance Lead

About this role

Cengage is looking for an IT Enterprise Systems Transformation & Adoption Lead to join our IT Change Management function. This hands‑on role helps ERP and enterprise system changes turn into measurable business outcomes and balanced ways of working. You’ll partner with IT, technical product owners, and business teams to prepare impacted groups and support operational adoption. The strongest candidates understand that adoption depends on more than training.

It requires clear processes, communication, leadership support, and operational alignment.

• Support change, communication, business readiness, training coordination, and adoption work for enterprise system initiatives, with an initial focus on ERP and finance system adoption.
• Build and adapt change, communication, readiness, and training plans based on business and technical needs.
• Identify impacted audiences, adoption risks, readiness gaps, and leader support needs.
• Translate system and process changes into clear operational impacts for employees.
• Partner with project and business teams to surface risks early and support adoption through implementation.

• 3–5 years supporting organizational change, business readiness, or system adoption initiatives.
• Experience supporting ERP, CRM, finance, or enterprise platforms in complex environments.
• Ability to translate technical and operational change into clear communications, readiness activities, and stakeholder support.
• Confidence working across technical and business teams.
• Strong written and verbal communication skills.
• You tend to: spot workflow, communication, or ownership gaps before they become operational friction; translate system design into what actually changes for people; treat data quality as a process and ownership issue—not a user failure.

• Familiarity with SAP, Salesforce, or similar enterprise systems from a change, adoption, or business readiness perspective.
• Experience working in a matrixed, high‑growth, or transformation‑heavy environment.
• Curiosity about AI‑enabled workflows, automation, and digital tools that improve how work gets done.

Your role collaborates with the Director of IT Organizational Change and works closely across strategy, execution, and collaborator engagement. We work remotely and rely on proactive communication, shared documentation, and visible task tracking. This role works best for someone who can keep work moving and help teams navigate change clearly and effectively.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process.