Data Center Technician

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. As a Data Center Technician, you'll maintain the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations and hardware break‑fix across various components.
• Troubleshoot network issues and respond to operational incidents that impact service availability.
• Carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change‑management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Working in cramped, elevated, or industrial environments.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.
• Working shifts longer than 8 hours to support 24/7 operations (night and day shifts).

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel over 50 miles or commute under 50 miles to active data center sites as required.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem‑solving.
• Resolve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently in the absence of direction or support.
• Improve effectiveness through process innovation.
• Work shift work that includes days, nights, weekends, and holidays.

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of Layer 1/2 networking experience (including troubleshooting and repair).
• Experience in a data center or other critical environment.
• Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
• Industry standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Behavioral interviewing and hiring experience.
• Experience training and onboarding of new team members.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, supplemental life plans, Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

The base hourly salary range for this position is 30.00 – 54.00 USD. Total compensation includes sign‑on payments and restricted stock units (RSUs) based on experience, qualifications, and location.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, OH, Johnstown - 30.00 - 54.00 USD hourly