M365 Administrator; Infrastructure Specialist

M365 Administrator (Infrastructure Specialist
3) (250009GI) Organization

Job & Family Services

United States of America - OHIO

Information Technology

• Network Administration
• Customer Service
• Software development/implementation

• Attention to Detail
• Customer Focus
• Teamwork
• Time Management
• Written Communication

Office Productivity Suite

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs such as Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support.

The Office of Information Services (OIS) supports delivery of health, human, and employment services through information technology, operating automated information systems that serve millions of recipients.

The M365 Product Administrator provides day-to-day administration of Microsoft 365 products, including SharePoint, Teams, Power Platform, and Copilot.

Responsibilities include:

• Administer and support M365 products and related solutions.
• Create, maintain, and provide reports related to M365 products and usage.
• Manage users and licenses.
• Maintain a deep technical understanding of the M365 environment and products.
• Monitor, troubleshoot, and resolve issues within the M365 environment.
• Provide guidance and support to peers, lower-level staff, and county technical staff.
• Promote productivity and M365 adoption by identifying and addressing barriers.
• Ensure compliance and governance across M365 solutions.
• Assign policies and roles within the M365 environment.
• Stay updated on the M365 roadmap and upcoming releases.

Full-time. Standard workdays Monday through Friday, 7:00 a.m. to 6:00 p.m.

Headquartered at an ODJFS Facility in Columbus, Akron, or Dayton, selected based on proximity to applicant's home address.

Addresses:
Rhodes State Officer Tower – 30

E. Broad Street, Columbus, OH 43215
Akron – 172 S. Broadway Street, Akron, OH 44308
Dayton – 6680 Poe Avenue, Dayton, OH 45414

Occasional travel within the state of Ohio.

• Medical Coverage
• Free Dental, Vision, and Basic Life Insurance premiums after eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement System (OPERS, STRS, SERS, HPRS)
• Optional Deferred Compensation (Ohio Deferred Compensation)

• Core associate program in Computer Science or Information Systems (or equivalent work experience)
• 4 years combined work experience in evaluating effectiveness and risk of IT processes, recommending changes, and evaluating hardware/software solutions
• 2 years technology-related work experience with Microsoft 365 Modern Workplace Solutions

If you require an accommodation based on a disability for any step of the selection process, please contact o.gov.

Final candidate must undergo a criminal background check. Some positions may require drug testing and/or fingerprinting.