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Senior Program Manager

Job in Elizabethtown, Hardin County, Kentucky, 42701, USA
Listing for: TekCommands Inc
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    Change Management, IT Project Manager
  • Management
    Change Management, Program / Project Manager, IT Project Manager
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

Job Title: Senior Program Manager

Job Responsibilites:
  • Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation.
Mus Have

Skills:
  • Incident & Problem Management Domain Expertise
    - Understanding of:
    Incident lifecycle (triage response closure PIR), Problem management (RCA, corrective actions, governance). Familiarity with:
    Incident Management operating models, Severity models, SLAs, and response structures.
  • Operational Excellence & Metrics Focus
    - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountability.
  • Governance, Risk, and Control Discipline
    - Experience building program governance frameworks (RAIDD, Steer Co, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across work streams.
  • Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication.
  • Complex Systems & Tooling Awareness - Familiarity with Service Now / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows.
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Position Requirements
10+ Years work experience
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