Senior Program Manager
Job in
Elizabethtown, Hardin County, Kentucky, 42701, USA
Listed on 2026-07-01
Listing for:
TekCommands Inc
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Change Management, IT Project Manager -
Management
Change Management, Program / Project Manager, IT Project Manager
Job Description & How to Apply Below
Job Title: Senior Program Manager
Job Responsibilites:- Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation.
Skills:
- Incident & Problem Management Domain Expertise
- Understanding of:
Incident lifecycle (triage response closure PIR), Problem management (RCA, corrective actions, governance). Familiarity with:
Incident Management operating models, Severity models, SLAs, and response structures. - Operational Excellence & Metrics Focus
- Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountability. - Governance, Risk, and Control Discipline
- Experience building program governance frameworks (RAIDD, Steer Co, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across work streams. - Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication.
- Complex Systems & Tooling Awareness - Familiarity with Service Now / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows.
Position Requirements
10+ Years
work experience
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