Business Systems Consultant Senior - Level

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. As a senior business systems consultant at Level
20, you’ll support the system that powers our newly launched personal loan product, Oriel. In this role, you’ll translate business strategy, lending policy, and operational needs into a scalable, well‑governed loan servicing platform through hands‑on system configuration. You’ll gather and interpret requirements, translate them into workflows, business rules, and configurations, and implement those solutions within the platform. In addition, you’ll partner with business stakeholders, engineering, and vendor teams to troubleshoot complex issues, implement enhancements, and optimize the platform as business needs evolve.

You’ll have direct impact on how the product operates, influencing customer experience, regulatory compliance, and long‑term efficiency through system decisions that support the business as it continues to scale.

This is a hybrid role in downtown Cleveland, OH (Office

Location:

800 W Saint Clair Ave STE 200, Cleveland, Ohio 44113) with free parking. Work‑from‑home days are possible for this position (Monday and Friday). Occasional travel may be required, particularly early in the role, to support onboarding and vendor training.

• A minimum of 8 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
• OR a Bachelor’s degree or higher and a minimum of 5 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)

• Hands‑on experience configuring systems, translating business requirements into workflows, rules, and system logic, preferably in a financial services or lending environment
• Experience evaluating business processes, identifying system gaps, troubleshooting issues, and implementing system enhancements to support operational needs
• Experience working in an Agile environment, with familiarity using tools such as Jira and Confluence
• Strong attention to detail and clear communication, with the ability to work effectively across business and technical teams

• $85,000 - $120,000/year
• Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

• 401(k) with dollar‑for‑dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long‑term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with F‑1 CPT, OPT, or STEM OPT; H‑1B, O‑1, E‑3, TN statuses for this role.