Content Enablement Specialist

Job Title

Content Enablement Specialist

Pay Range : $27/hr - $30/hr.

Duration: 8+ Months (Possibility of Extension)

Location:
Meridian

Job Description:

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations .

This role contributes directly to:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance
• The position requires both technical aptitude (AI + platform workflows) and content judgment

Essential Functions

• Shared Services Content Authoring
• Create and maintain enterprise shared content within enterprise Knowledge Management software.

Structure content for:

• Clarity and usability
• AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.

Enable Line of Business Authoring through Onboarding and Ongoing Support

• Support onboarding of new LOBs into KM platform

Provide guidance on:

• Authoring standards
• Templates and structure
• Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content

GenAI Support & Optimization

• Support and refine AI-enabled capabilities, including:
• AI-generated draft content
• Content similarity and consolidation recommendations
• Staleness detection
• Smart tagging and metadata generation
• Content performance insights (engagement, usage trends)

Assist with:

• Prompt design and tuning
• Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements

Testing & System Support

• Execute testing on:
• Content workflows
• GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with:
• GenAI tools or AI-enabled workflows
• Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

To learn more, please visit

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.