Service Desk Technician Associate

Beyond Blue Job Posting

Title:

Service Desk Technician Associate

Requisition Number: R-

Department Name:
Director, Service Desk Technology

Work Location:

Remote-KY

Grade Level: 4

Type of Position:
Regular Position

Time Status:
Full time

Equivalency Link (Use the "Apply for this Job" box below)./equivalencies

Shift: Flex (United States of America)

Job Summary

Responsible for providing entry-level IT support for incidents and service requests. Follows established procedures to resolve routine technical issues and elevate more complex problems. Gains foundational experience in service desk operations while delivering courteous and timely customer service.

• Responds to incoming calls, tickets, and requests, following approved scripts and procedures.
• Resolves basic technical issues related to endpoint devices, passwords, logins, printers, and standard applications.
• Escalates incidents outside scope to higher-level analysts with detailed documentation.
• Records accurate information and updates work status in ITSM tools.
• Provides clear and courteous communication to end users regarding request status and resolutions.
• Assists with setup of end-user accounts and basic software installations.
• Participates in required training and skill development activities.
• Follows IT policies, security standards, and organizational guidelines.
• Performs other duties as assigned.

Education Requirement:
High School Diploma or equivalent experience

Experience Requirement: 0‑2 years of experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods:
  4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
  1. Never
• G. Repetitive motion:
  3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:
  1. Never
• I. Working in confined spaces:
  1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel:
  2. Occasional (< 10% of the time)
• L. Loud noises:
  1. Never
• M. Temperature extremes:
  1. Never
• N. Hazardous chemicals and fumes including waste:
  1. Never
• O. Radiation:
  1. Never
• P. Burns:
  1. Never
• Q. Cuts/Punctures:
  1. Never
• R. Bloodborne/airborne pathogens:
  1. Never
• S. Recombinant DNA or viral vectors:
  1. Never
• T. Combative/violent people:
  1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination.

The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.