IT Support & Infrastructure Associate

IT Support & Infrastructure Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Details Posting Number S15597P Working Title IT Support & Infrastructure Associate Department Auxiliary Information Technolo About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education.

UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students.

Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website auxiliary.uga.edu Posting Type External Retirement Plan TRS

Employment Type

Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday – Friday. Advertised Salary Commensurate with Experience Posting Date 08/12/2026 Open until filled Yes Closing Date Proposed Starting Date 09/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy

Title IT Support Technician II FLSA Non‑Exempt FTE 1.00 Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Position Summary This entry‑level is responsible for providing technical support and maintaining technology solutions that support the operational and security needs of Auxiliary Services. Personnel in this position diagnose and resolve issues related to end‑user devices, software, network‑connected systems, servers, virtualization platforms, and associated infrastructure. This position also supports IT and physical security technologies, including access control and video surveillance systems, and serves as a technical resource for projects, documentation, and continuous improvement initiatives.

• General Professional
  
  Skills:
  • Problem‑solving and structured troubleshooting
  • Strong verbal and written communication skills
  • Ability to explain technical concepts to non‑technical users
  • Customer service mindset (patience, professionalism)
  • Organization, multitasking, and attention to detail
  • Ability to work independently and in collaborative team environments
  • Ability to establish and maintain effective working relationships with clients
  • Willingness to learn and adapt to new technologies
• Technical Basics:
  • Windows…