Operations Manager, Loan Processing

• Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes.
• Help develop and implement strategies to optimize team performance and achieve department goals and targets.
• Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with other departments, including Product and Engineering, Learning and Development, and
• Quality assurance to ensure seamless operations and adherence to company policies and procedures.
• Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management.
• Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized.

• 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential
• Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management.
• Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.
• 3+ years of people leadership experience in an operations environment.
• 2+ years of collections and/or servicing experience.
• Position location This role is available in the following locations:
  Columbus, OH
• Time zone requirements The team operates on the East coast time zones
• In-Office requirements. You will be required to work from the Columbus, OH office 2 days per week.
• #LI-Associate
• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources

Demonstrated ability to manage daily operations of a team, optimize performance through strategic development, and effectively communicate performance metrics to senior management. Strong leadership and interpersonal skills are essential for motivating team members and driving operational success in a fast-paced environment.

• People Management Experience
• Leadership Skills
• Analytical Skills
• Communication Skills
• Operations Management

• Performance Metrics Monitoring
• KPI Analysis
• Data-Driven Problem Solving
• Collections Experience
• Servicing Experience

• Leadership
• Interpersonal Skills
• Motivational Skills
• Communication Skills
• Team Collaboration

• Personal Loans
• Operations Environment
• Team Performance Optimization
• Quality Assurance
• Workforce Management