Quality Management Systems Specialist

Job Description

• Support the Quality Management System (QMS), its policies and programs.
• Coordinates and supports ISO 9001 and other QMS at Quaker Houghton locations.
• Supports the ISO QMS program with external audit registrar.
• Attends audits and management review meetings.
• Assists in developing and writing documents (Standard Operating Procedures, Quality Manuals, Work Instructions).
• Manages the document control program.
• Conducts Quality Assurance orientation and various training programs for new hires and other associates.
• Assists and coordinates Quaker Houghton’s QMS Internal Audit process:
• Develops annual internal audit schedule.
• Schedules annual internal audits at Quaker Houghton facilities with Quaker Houghton quality internal auditors, site management, and site representative.
• Conducting internal audits.
• Writes audit reports and conducts reviews with sites.
• Recommends corrective actions.
• Leads internal and external audits of the various quality elements
• Administrates Corrective and Preventive Action process
• Enters non-conformances into Quaker Houghton’s CAPA (Corrective and Preventive Action) system.
• Issues and documents Corrective Actions (CARs) stemming from customer complaints, audit non-conformances, process non-conformances which affect Quaker Houghton’s internal and external customers, processes, and interested parties.
• Reports on the status of CARs and follows up on outstanding actions.

• Generate various quality system reports.
• Assist process owners in developing meaningful metrics, root cause analysis for CARs, and implementation of corrective actions.
• Cooperate with various other Quaker Houghton departments and locations to build the Quality Culture within Quaker Houghton.
• Handles non-routine situations for review and approval by senior staff
• Independently reviews and monitors the status of controlled documents (i.e., SOPs, Specifications, Methods, Protocols, Training Materials, etc.)
• Deliver training for more complex/non-routine/individual/small group training
• Participate in and guide the development and instructional design of training offerings and materials
• Supports Management of Change review and approval
• Assists in developing user requirement specifications and conduct risk assessments
• Participates in oversight of Internal Audit and Supplier Quality Programs with guidance from management
• Participates in the development, implementation and monitoring of training programs
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.