Warranty Specialist

Job Description

Job Description

LHH is seeking a Warranty Specialist for a client in Summit County, Ohio!

This is a great opportunity for someone with strong analytical skills, a passion for quality, and experience managing warranty processes within a manufacturing environment.

The Warranty Specialist will lead warranty claim investigations, support continuous improvement initiatives, and serve as a key liaison between Quality, Engineering, and Customer Service. This role ensures product issues are accurately documented, analyzed, and resolved while driving improvements that reduce repeat failures.

• Manage the full lifecycle of warranty claims-from initial receipt to closure
• Conduct detailed root-cause analyses and failure investigations
• Collaborate with Quality Assurance, Engineering, and Production teams to resolve issues
• Track trends, identify recurring problems, and recommend corrective actions
• Prepare and deliver warranty performance reports and dashboards
• Communicate findings with internal teams and external customers
• Support quality audits and continuous improvement activities
• Maintain detailed documentation of all warranty-related activities
• Participate in product evaluations and testing to validate corrective actions

• Bachelor's degree in Engineering, Quality, Industrial Technology, or a related field (required)
• 2-5 years of experience in warranty, QA, or product support within a manufacturing environment
• Strong understanding of root-cause analysis tools (5 Why, Fishbone, etc.)
• Experience working cross-functionally with engineering and manufacturing teams
• Excellent communication, documentation, and analytical skills
• Proficient with ERP systems and Microsoft Office

• 401k
• PTO

Pay Details: $21.00 to $24.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.