Sr Broadband Specialist

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This role supports the expansion of the customer base by engaging potential customers through direct community interactions and sales presentations. It involves achieving sales targets by presenting broadband service offers and facilitating customer transitions to these services. The role includes supporting team performance through side‑by‑side selling, coaching, and sales skill development with internal and external specialists. Success is measured by meeting sales targets, enhancing team capabilities, and contributing to overall market penetration.

The work impacts the organization by driving direct‑to‑consumer sales growth and improving customer experiences in broadband services.

• Achieve sales targets by engaging potential customers through door‑to‑door and community interactions presenting broadband service offers
• Support team performance by conducting side‑by‑side selling, coaching, and facilitating sales skill development with broadband specialists
• Lead weekly sales meetings and assist with administrative sales leadership functions such as key performance indicator reporting
• Partner with local leadership from other departments to drive overall market penetration and sales growth
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• Less than 2 years – Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years – Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years – Working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets

• Sales proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics to effectively engage and expand the customer base (Required)
• Communication – Exceptional verbal and effective written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers (Required)
• Customer Engagement – Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T‑Mobile services, enhancing customer satisfaction and loyalty (Required)
• Negotiation – Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required)
• Problem Solving – Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience (Required)
• Adaptability – Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios (Required)
• Product Presentation – Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers (Required)

• Certified Sales Professional (CSP):
  Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred)
• Certified Professional in Learning and Performance (CPLP):
  Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No

Safety Sensitive Position:
No

Base Pay: $50,000.00 Annualized Incentive Target: $38,600

Successful candidate's actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn…