Senior Sales Account Executive, BPO​/CX Solutions

MEET COMPASS

We Don't Just Support Brands. We Scale Them.

In a crowded marketplace, Customer Experience (CX) has become the definitive competitive edge. Compass Experience Labs is a full-service BPO built for the innovators, the disruptors, and the fast-movers. We believe that when you listen to the customer, you unlock the data needed to dominate the market.

Our mission is to move CX from a back-office function to a boardroom priority. While our competitors focus on "handling volume," we focus on "gathering intelligence." We partner with growing brands across a wide range of industries to build world-class customer support, employee service, and IT infrastructures that don't just keep pace with growth — they drive it. If you believe that customer care is the ultimate strategic lever for business success, you belong here.

This is a hunter/closer seat for a self-driven sales professional who owns the full cycle end to end — from prospecting to signed deal. You'll build your own pipeline, run consultative sales conversations with prospects across multiple industries, and close new business. You carry a quota, you own your number, and you love the chase and the close.

You'll sell into a broad set of verticals — including financial services, food & beverage,, hospitality, healthcare, retail, and e-commerce — so curiosity and the ability to quickly learn a new industry's language are essential.

This is an individual contributor role. You won't manage a team — you'll manage a pipeline, and you'll be great 'll be instrumental in driving new revenue and directly contributing to the foundational growth of our client base.

• Prospecting & lead generation. Actively and consistently source and qualify new leads across target industries via email, Linked In, and phone outreach.

• Full sales-cycle management. Own the deal from initial contact through pitching services, negotiating terms, and closing.

• Pipeline management. Maintain accurate, real-time data in our CRM (Hub Spot) to ensure precise forecasting and reporting.

• Consultative selling. Diagnose each prospect's needs and lead a solution-based sell that shows how great customer care drives revenue, not just cost.

• Product expertise. Develop deep knowledge of our BPO services — Customer Support, HR / Employee Support, and IT Help Desk — and articulate clear value propositions to prospects.

• Multi-level navigation. Sell to multiple levels of an organization, from practitioners to directors to executive decision-makers.

• Deal economics. Understand pricing and negotiate confidently to close profitable business.

• Market and CX fluency. Follow trends across the industries you sell into, and stay current on customer service tools, platforms, and competitors.

• Be a customer service champion. Articulate why exceptional CX belongs at the center of every business and can be a growth engine.

• Sales operations support. Assist the broader sales team with data management, reporting, and maintaining the integrity of Hub Spot as needed.

• Bachelor's degree in business, marketing, or a related field is highly preferred

• 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization — ideally within the BPO / CX outsourcing industry

• A true hunter's mindset — you self-source, you chase, and you close

• Strong consultative sales skills; you determine a prospect's needs and connect them to outcomes

• CRM proficiency: independently manage the full pipeline and report accurately in our CRM; hands-on Hub Spot experience is highly preferred, with Apollo and Surfe also preferred

• Comfort owning deal economics and leading price negotiations

• Familiarity and comfort using AI tools (e.g., Claude, ChatGPT, Gemini)…