Field Controls Engineer

TITLE:

Field Controls Engineer FLSA:
Non-Exempt

UPDATED: 08/15/2026 DIVISION: DSS

Customer Care Manager

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize Krauss Maffei equipment.

• Systematically and efficiently analyze, troubleshoot, and restore function to Krauss Maffei equipment.
• Commission Krauss Maffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of Krauss Maffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.
• Plan and lead RPM controls and automation work.
• Collaborate with RPM team on strategic vision, sales leads, and plan of execution.

Customer Care Manager

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize Krauss Maffei equipment.

• Systematically and efficiently analyze, troubleshoot, and restore function to Krauss Maffei equipment.
• Commission Krauss Maffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of Krauss Maffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.
• Plan and lead RPM controls and automation work.
• Collaborate with RPM team on strategic vision, sales leads, and plan of execution.

• Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Treats fellow coworkers and customers with respect during conversations and interaction with each other. Follows up with customer to ensure satisfaction before departing jobsite. Shares information with others. Encourages unity rather than “us vs. them” thinking in self and others.
• Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow. Takes initiative with manager to participate in, and is committed to, training programs.
• Maintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to elevate issues.

• Time Management
• Ability to work collaboratively with local and cross functional technical teams
• Effective verbal & written communication skills to support positive outcomes
• Practical competency in safe mechanical/electrical tool…