Loan Servicing Specialist

Job Details

Job Location:

Administration
- Elk City
- Elk City, OK 73644

The Loan Servicing Specialist is responsible for the accurate processing, maintenance, and servicing of the Bank’s loan portfolio. This position supports core loan system integrity, payment and escrow processing, participation accounting, and ongoing loan maintenance activities. The role requires strong analytical ability, attention to detail, and a thorough understanding of loan documentation and regulatory compliance.

• Process loan renewals, extensions, and maintenance transactions.
• Perform loan boarding check-backs to verify accuracy of uploaded information.
• Analyze loans within the core operating system to ensure data integrity.
• Verify and balance manual input conducted at the branch level.
• Compute interest and payment amounts as required.
• Accept and process loan payments, including mortgage payments, transfers, and advances.
• Process escrow and insurance disbursements.
• Review and reconcile floor plan loans, including monitoring curtailments.
• Perform accounting functions related to participation sold loans.
• Work with loan documentation, credit files, and servicing procedures.
• Ensure compliance with internal policies and regulatory requirements.
• Train subordinate employees as needed.
• Provide operational support to branches and internal departments regarding servicing inquiries.

• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• High attention to detail and accuracy.
• Ability to work independently and within a team environment.
• Ability to multi‑task in a deadline‑driven setting.
• Sound judgment and problem‑solving skills.
• Proficiency in Microsoft Word and Excel.

High school diploma or GED required. An associate degree in business, finance, accounting, or a related field is preferred. Minimum of one to three years of experience in loan servicing, loan operations, accounting, or related banking functions is preferred. An equivalent combination of education and experience will be considered.

• Read, analyze, and interpret loan documentation, technical procedures, and applicable governmental regulations.
• Prepare reports, business correspondence, and internal communications with accuracy and professionalism.
• Present information effectively and respond to inquiries from employees, customers, and external partners.
• Strong mathematical aptitude, including calculation of interest, payments, and loan‑related figures.
• Proficiency in Microsoft Office applications and loan servicing core systems.

This position may require prolonged periods of sitting or standing and extended keyboard use. Must be able to lift and carry items weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is a typical business office with moderate noise. The work involves providing services open to the public and working in a confined indoor area.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.