Digital Solutions Engineer International Medical Manufacturer South-eastern States

Digital Solutions Engineer

Job Details

Description:

The ideal candidate would be located in one of the following areas: TX, LA, OK, KS,MO, AR, MS, AL FL, GA, TN, KY

Summary:The Digital Solutions Engineer (DSE) is OEM’s national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This role is pivotal to pre-sale success, seamless implementation, rapid escalations, and long-term digital adoption.

You are the technical backbone of OEM’s digital ecosystem, crafting best practices for middleware installations and leading the way on rule development, interface troubleshooting, and escalated digital issues. You partner with Training, Sales, Clinical Applications, Field Service, Product Management, and the SNA CSIRT team to ensure every customer is digitally enabled, digitally secure, and digitally confident.

The DSE plays a national-impact role, improving field capability, reducing digital escalations, strengthening customer confidence, and shaping the next generation of OEM’s digital products.

Essential Duties and Responsibilities:

Middleware Installation & Configuration

• Craft a seamless and efficient end-to-end installation, configuration, and implementation process for OEM’s middleware solutions.

• Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows.

• Serve as second-level support to field teams if troubleshooting is required. Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections.

• Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often. Work with field manager to ensure employee has additional training.

• Serve as project manager for Coag.

One/st|hemE Manager implementations.

Rule Development & Optimization

• Author, test, refine, and validate expert rules that support hemostasis workflows.

• Maintain a rule template library and ensure standardization across teams.

• Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability.

• Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines

Support & Digital Escalation Leadership

• Serve as the national Tier-2 escalation point for all middleware/connectivity issues originating from:
– Clinical Applications
– Hotline
– Field Service
– Customer IT teams

• Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues).

• Work with E support, Hotline, Quality, and Marketing on troubleshooting and support efforts

• Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards.

• Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations

Implementation Leadership & Cross-Functional Collaboration

• Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization.

• Provide project milestones, dependencies, risk mitigation, and readiness assessments.

• Collaborate seamlessly with:
– Clinical Applications on workflow integration
– Service Engineering on instrument–digital interaction
– Sales on pre-sale digital demos or evaluations
– Product Management & HQ Digital Teams on feature needs
– Training to embed digital in all OEM’s education. Support and supplement training efforts as SMEs in the creation and delivery of in-person and online training material.

• Ensure all installations meet OEM’s compliance, workflow, and cybersecurity requirements.

Cybersecurity & Compliance Partnership

• Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans.

• Assist customers in understanding digital security controls, deployment requirements, and industry best practices.

• Participate in customer calls as needed.

• Stay current on security, privacy, and digital compliance evolution (FDA, CAP, CLSI, AAMI, cybersecurity frameworks).

• Participate in cybersecurity investigations impacting…