Customer Service

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Elk Grove Village, IL, US

Salary Range: $18.00 To $22.00 Annually

Customer Service Associate

Position

Reports To:

Customer Service Supervisor

Department:
Customer Service

FLSA:
Non-Exempt

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in‑class solutions in the United States and Canada that keep environments safe and industries thriving.

• We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
• We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

The Customer Service Associate II provides intermediate-level support to customers by resolving more complex inquiries and service issues. This role requires a deeper understanding of products, services, and systems, and may serve as a resource for junior team members. Associates at this level are expected to exercise sound judgment, contribute to process improvements, and ensure a high-quality customer experience across all interactions.

• Respond to customer inquiries promptly and professionally. Providing accurate and detailed quotes based on customer requirements
• Serve as frontline representative to Rensa Filtration customers, handling inbound calls, emails and order requests with professionalism and urgency.
• Accurately enter and manage customer orders in the ERP system, ensuring timely order processing
• Provide guidance and informal mentoring to Customer Service Associate I team members.
• Coordinate with production, inventory and shipping teams to ensure on‑time delivery and accurate order fulfillment.
• Identify recurring issues and recommend process or service improvements to leadership.
• Maintain up‑to‑date knowledge of products, services, policies, and procedures.
• Proactively communicate order status, backorder updates and delays to customers.
• Meet or exceed performance metrics related to quality, efficiency, and customer satisfaction.
• Participate in training sessions and contribute knowledge base documentation.
• Other Accountabilities as Assigned

• High school diploma or equivalent required; associate degree or some college coursework preferred.
• 2+ years of customer service or related experience.
• Experience with ERP Systems and Microsoft Office Suite
• Proficiency with customer service software, CRM systems, and standard office applications.
• Demonstrated ability to handle a variety of customer interactions with professionalism and empathy.

• Paid Time Off
• Health
• Vison
• Health Savings Account
• Basic Life / Voluntary Life & AD&D
• Short/Long-Term Disability / Buy-Up Short/Long-Term Disability
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Cancer Insurance
• Employee Assistant Program
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Office Environment:
Th…