Patient Care Coordinator

Patient Care Coordinator role at AEG Vision

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check‑in and checkout processes are completed.

• Acknowledge and greet patients, customers, and vendors in a friendly and welcoming manner
• Answer and respond to telephone inquiries in a professional and timely manner
• Schedule appointments
• Gather patients and insurance information
• Verify and enter patient demographics into EMR ensuring all fields are complete
• Verify vision and medical insurance information and enter EMR
• Maintain a clear understanding of insurance plans and communicate insurance information to patients
• Pull schedules to ensure insurance eligibility prior to patient appointment and ensure files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients’ visit
• Collect and document all charges, co‑pays, and payments into EMR
• Allocate balances to insurance as needed
• Always maintain a clean workspace
• Practice economy in the use of equipment and supplies
• Perform other duties as needed and as assigned by manager

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong verbal and written communication skills
• Must be able to maintain patient and practice confidentiality

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full‑time employees only

• Position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care