Air operations Agent

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.

Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Primary and front-line representation of Air Operations and Services in North America to external customers and internal stakeholders. Deliver a superior experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues are raised are resolved quickly and proactively and well communicated to our customers and network. Closely collaborate with other teams within and across the Areas, Region and Global Network.

Act as the first point of contact for Operations and Services, actively building strong relationships with customers.

• Customer Relationship:
  Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Customer
  
  Experience:
  
  Proactively serve the customer to achieve best-in-class customer service.
• Process Execution:
  Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
• Standard Adherence:
  Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed.
• Business growth:
  Identify and execute upselling opportunities; drive value through the network.
• Proactive Communication:
  Communicate with all stakeholders in a proactive and professional manner in all matters.
• Internal Stakeholder Focus:
  Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
• Complete Any Other Duties as assigned by direct leader as needed to support the business.

• High School Diploma or equivalent required;
  Bachelor’s Degree in related business area is preferred.
• 1-2 years of experience with Airfreight process knowledge.
• Customer centricity.
• Composure.
• Perseverant & action oriented.
• Collaborative Problem solving.
• Excellent communicator.
• Operational system knowledge.
• Interpersonal skills.
• English language proficiency (written and spoken).
• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word).
• Cargo Wise experience preferred.

• Knowledge of IATA regulations and airline cargo procedures.
• Experience with U.S. Customs and Border Protection (CBP) and AES/EEI filing requirements.
• Knowledge of Export Administration Regulations (EAR) and export compliance procedures.
• Experience with TSA air cargo security requirements.
• Customer service and problem-solving skills.
• Strong attention to detail and accuracy in documentation.
• Ability to work independently and as part of a team.
• Ability to prioritize…