Account Manager; Facilities Management - Elk Grove Village, IL

Account Manager (Facilities Management) - Elk Grove Village, IL

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Elk Grove Village, Illinois, United States of America

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

• Provide formal supervision to employees. Monitor the training and development of staff.
• Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• hordar manage team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with coordination of resources needed to service projects and build strategic operational plans.
• Manage sales and relationships with small to medium‑size clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Senior Management.
• Prioritize open issues and tasks, working closely with internal and client cross‑functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. Ensure daily performance and ongoing delivery against contractual obligations.
• Lead by example and model behaviors consistent with CBRE RISE values. Influence parties of shared interests to reach agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor’s Degree preferred with 3‑5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills with a strong inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service, and excellence—and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and weumbnail ask that candidates disclose any use of AI in the application and interview process.

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