Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been to bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solutions.
Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.

The Retail Associate is expected to be engaged in all assigned tasks during working hours and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keeping exits clear and reporting unsafe conditions.
• Treat all customers and Associates with respect and courtesy, greeting them with eye contact, a smile, and friendly verbal acknowledgment.
• Assist customers in any necessary way – be register‑trained, help with merchandise, and answer questions politely and knowledgeably.
• Respond promptly to customer service calls and handle all customer issues courteously, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain a neat, clean environment.
• Maintain a professional appearance and adhere to the Company's dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to keep the store organized and merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per monthly presentation guidelines.
• Understand Loss Prevention Awareness, the Shortage Highway, the Store Protection Specialist program (where applicable), and merchandise protection standards.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Follow All Mark‑Out‑of‑Stock (MOS) policies, properly process each piece, and notify Store Leadership for approval of disposals.
• Follow all cash, check, charge card and refund procedures, including voids and offline processes, ensuring accuracy.
• Demonstrate a sense of urgency to efficiently perform their role and maximize productivity by executing store best practices.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability &…