Partner Success Sales Associate II

Partner Success Sales Associate II

ADI Global Distribution (Resideo)

We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison between our Outside Sales Representatives (OSRs) and partner accounts. This role will be the primary point of contact for our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing partner accounts, activities, facilitating internal processes, and deepening customer relationships.

• Account Management & Sales Support
• Serve as the primary support for Outside Sales Reps, addressing high‑level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (cross‑sell, margin expansion, revenue growth).
• Sales Operations Excellence
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Customer Success & Retention
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day‑to‑day activities to meet the unique needs of customers.
• Team Collaboration & Coordination
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high‑quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.

• 3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
• Familiarity with Salesforce or similar CRM platforms.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Experience working with a distributor‑based sales model a plus.

• Exceptional organizational and multitasking abilities to manage diverse responsibilities.
• Strong analytical skills to interpret sales data and generate actionable insights.
• Excellent written and verbal communication skills for engaging with customers and internal teams.
• Customer‑focused mindset with a commitment to delivering high levels of satisfaction.
• Collaborative team player who thrives in a dynamic, fast‑paced environment.
• Detail‑oriented and proactive in managing tasks and resolving issues.

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401(k) participation from Day 1.
• 2 weeks’ accrued vacation time in years 1 and 2, and 3 weeks starting in year 3.
• 12 paid holidays each year.
• 401(k) plan with up to 7% company match.
• Four weeks parental leave without using vacation time.
• Employee discounts on company products and other retail/service providers.
• Opportunity to progress within a global business.
• Product and leadership mentoring to ensure you are set up for success.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology‑driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a…