Regional Account Coordinator

This range is provided by Morrison Express. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $28.00/hr

• Obtain documentation from carrier operators, match with pre-advice, and open a file in the PROLINK system.
• Issue delivery orders to carriers and arrange timely delivery.
• Complete all inbound moves, including ITs and permits to transfer.
• Trace lost freight and shortages; follow up with airlines/shipping lines and inform all stations/agents involved.
• File preliminary notices of claim.
• Notify all parties when payable and receivable documents are completed accurately and forwarded in a timely manner.
• Maintain logs, PROLINK entries, and import traffic.
• Distribute copies of documents according to the consignees' and/or country-of-origin requirements.
• Report pertinent information to the Department Manager regarding customer/vendor problems or unusual situations that may impact services.
• Track cargo arrival prior to arrival and update FMS milestones as per company guidelines.
• Receive, review, and process high-volume and/or complex import transactions for clients, including booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
• Check shipments in the warehouse to ensure shipping documents correspond to actual shipments.
• Work closely with sales, account managers, or the sales office to respond expeditiously to customers' needs.
• Communicate with customers, carriers, and other offices/agents in a timely and thorough manner.
• Notify customers/brokers of product arrival and charges, and assist with the invoicing process.
• Generate freight transfer documentation and support it with appropriate documentation.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with applicable regulations under IATA and CFR.
• Communicate timely with clients to set up and complete delivery of shipments.
• Obtain all necessary documents and charges prior to releasing freight; ensure documentation supports carrier invoices before payment approval.
• Maintain orderly files with complete, correct documentation and notify parties when payable/receivable documents are completed and forwarded.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties as assigned by management.

• Bachelor's degree (Business, Management, Engineering, Transportation, or related field), or 8-10 years related experience and/or training, or equivalent combination of education and experience.
• Minimum 5 years' experience in freight forwarding and logistics (domestic or international).
• Ability to independently design, implement, and operate an operations plan and supply chain solutions.
• Occasional travel may be required (< 25%).
• Ability to respond effectively to the most sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports and business correspondence.
• Ability to present information to top management and/or boards of directors and respond to questions from managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions and follow through on requests.
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
• Deal with a variety of abstract and concrete variables.
• Strong communication, analytical, and organizational skills.
• Strong attention to detail.
• Manage workload and prioritize tasks based on department objectives, knowing when to escalate.
• Multi-task various priorities and maintain control and confidence.
• Team player within the company.
• Ability to work in a fast-paced environment.
• Professional and courteous phone manner.

• Associate

• Full-time

• Supply Chain, Distribution, and Administrative

• Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation