Customer Service Rep

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Full Time Elk Grove, CA, US

30+ days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Fast Action Pest Control has proudly served Northern California for over 15 years. We are growing quickly and need help from committed hard working individuals.

We are currently hiring bilingual Customer Service Representatives to support our fast-paced, high-volume office environment. The ideal candidates will have strong communication skills, the ability to multitask, and a positive, team-oriented attitude.

No prior pest control experience is required — we are willing to train the right candidates who are motivated and eager to learn.

At Fast Action Pest Control, we pride ourselves on providing exceptional pest control services to homeowners and businesses alike. We understand the importance of a pest-free environment and are dedicated to ensuring that our customers are satisfied with the results of our treatments.

The Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and facilitating a positive experience with our products and services. The CSR will act as the primary point of contact for customers, effectively communicating information and solutions in a timely manner. By understanding customer needs and feedback, the CSR will contribute to continuous improvement initiatives within the organization.

Ultimately, the goal of this role is to enhance customer relationships and drive business success through outstanding service delivery.

• High school diploma or equivalent.
• Proven experience in a customer service role or similar position.
• Strong verbal and written communication skills.

• Experience with customer relationship management (CRM) software.
• Bilingual abilities in English and another language.
• Previous experience in a fast-paced environment.

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with other departments to ensure customer needs are met and issues are resolved promptly.