System Support Analyst
Job in
Elk Grove, Sacramento County, California, 95759, USA
Listed on 2026-07-24
Listing for:
Quest Technology Management
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description
100% on-site role in office in Elk Grove, CA; no remote capabilities
Position Summary:
The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for Microsoft 365, endpoint systems, and enterprise services across on-premises and cloud environments. Acts as a primary onsite IT presence to support day‑to‑day office operations and employee needs. The position owns escalated tickets, performs device imaging and deployment, supports inventory lifecycle management, and partners across IT teams to maintain operational excellence and continuous improvement.
PositionResponsibilities
- Provide Tier 2-3 support and full lifecycle ownership of incidents and service requests, including advanced troubleshooting and resolution
- Perform root cause analysis (RCA) for recurring or high-impact issues
- Deliver onsite desk‑side support for employees including troubleshooting, setup, and resolution
- Image, configure, deploy, and support devices for new hires and replacements
- Administer Windows 11, Microsoft 365, and Active Directory (on‑prem and Azure)
- Manage endpoints using Intune, SCCM, Mosyle, or equivalent tools
- Troubleshoot VPN, networking, and telephony issues with escalation as needed
- Track and manage IT asset inventory and hardware lifecycle
- Ensure device security compliance (patching, MFA, encryption, vulnerability remediation)
- Document processes, procedures, and knowledge base articles
- Collaborate with infrastructure, security, and development teams
- Maintain 97%+ SLA, CSAT, and ticket closure metrics
- Identify automation opportunities (Power Shell preferred)
- Assist with ticket queue prioritization and workload balancing
- Support escalation management based on urgency and impact
- Provide onsite support for conference room meetings and AV issues (Logitech, Poly, MTR)
- Perform AV setup, testing, and proactive room readiness checks
- Associate’s degree in IT or equivalent experience
- Experience with ITSM tools (Atlassian Jira/Confluence, Service Desk, Manage Engine, SMAX)
- Intermediate/advanced troubleshooting across Windows and macOS
- Experience with endpoint management tools (Intune, SCCM, Mosyle)
- Basic knowledge of networking and security
- Preferred: scripting/automation experience (Power Shell, Python)
- Experience with conference room technologies (Logitech, Poly, Microsoft Teams Rooms)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×