Sales Associate, Discovery Shop

Position Summary

Reporting to the Manager, Discovery Shop, the Sales Associate supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. Core responsibilities include assisting customers and donors, efficiently operating the point‑of‑sale (POS) system, maintaining accurate and visually appealing floor inventory and displays, assisting with donation intake, and completing tasks assigned by the Store Manager.

Provides direction to volunteers, particularly in the absence of shop leadership, and is a role model at all times.

• 30% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures.
• 25% Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point‑of‑sale transactions, and offering carry‑out support to customers’ vehicles when needed.
• 25% Support the execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals.
• 10% Support the store manager in creating social media content and other marketing campaigns assigned.
• 5% Communicate to customers and donors the mission of the American Cancer Society, toll‑free number, and provide information about its direct services to the community.

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent.
• Preferred Degree:
  Some college, including basic courses in business, mathematics, and economics.
• Years of
  
  Experience:
  
  2 years of prior retail/service experience. Some leadership experience (e.g., key holder, lead or above) is a plus.
• Driver’s License:
  Valid driver’s license not required but is a plus.
• Vaccine:
  Requirement(s) as required by government agencies for those working with the public.

• Excellent communication and customer service skills.
• Ability to multitask in a fast‑paced retail environment.
• Proficient with Microsoft Office Suite (Word, Teams, Excel, Outlook).
• Ability to learn and utilize retail software such as POS and reporting tools.

• Travel:
  Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick‑up as appropriate.
• Physical:
  Frequent walking and standing and occasional sitting. Often bend, lift and move up to 25 pounds. Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus. Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear. The employee is exposed to weather conditions and the noise level is usually moderate.

The starting rate is $18 to $20. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non‑discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer.