BMW Elk Grove Lease Portfolio Specialist

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• Base Pay $2,930.00 - $10,000.00 / Month
• Job Category USED
• Employee Type Non-Exempt FT
• Required Degree High school

If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

• Driver's License

• High school diploma or the equivalent.

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Ability to meet company's production and quality standards.

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or Squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently Reaching and/or lifting overhead.
• Infrequently Climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.
• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

• At customer's 2 year anniversary, call customer and advise of the mid-mileage adjustment possibility.
• At 180 days from termination, begin the initial lease end contact by providing a postcard encouraging the customer to contact the dealership.
• At 120 days from termination, call the customer and tell them about the Lease End Inspection Form that will be arriving in their 90 day mailer.
• At 60 days from termination, schedule and perform the pre-inspection. Ask the customer if they have any questions after the customer has reviewed their options.
• Make appointment and be present for the turn in of the leased vehicle.
• Communicate with BMW on lease returns.
• Coordinate lease return disposition with used car manager.
• Inform management and sales staff of incoming cars.
• Update lease return Web Site for wholesale possibilities to circumvent getting  Mullligans  and also generate extra wholesale profit for the Used Car Department.
• Update New Car Inventory on the Niello Website.
  
  -Post new vehicles
  -Delete sold vehicles
  -Take pictures of new vehicles
• Attends product and sales training courses as requested by Sales Manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Maintains a professional appearance.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.

The Niello Company is an equal opportunity employer that does not discriminate on the basis ofactual or perceived: race, religious creed, color, national origin, ancestry,…