Public Safety Telecommunicator

Location

Sherburne County Government Center, 13880 Business Center Drive NW, Elk River , MN

Public Safety Telecommunicator

$33.94 - $39.61 Hourly

Full Time

Sheriff

06/10/2026

6/24/2026 11:59 PM Central

You can be the first responder when someone calls for help on potentially the worst day of their life. This job requires the ability to think fast; your split-second decisions make a difference. Police, fire and medical professionals rely on you to provide the essential information they need when responding to emergency calls. At the same time, you will be the calmness and reassurance the caller depends on during a stressful, heartbreaking, painful, chaotic, or traumatizing moment.

This job is stressful but will push you to reach your greatest potential as you strive to serve the members of our community.

Dispatch Testimonial Video provides additional insight into the dynamic profession of 911 dispatching.

Sherburne County Sheriff’s Office Communications Division offers two state‑of‑the‑art communication centers, one located in Elk River and one in Zimmerman. The division is the only communications division in Minnesota accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). The program focuses on quality assurance, interoperability, emerging technology, risk analysis, asset security, resource access, and contemporary training.

• Provide communication support to Sheriff's deputies and law enforcement agencies operating within the county, including running computer checks, confirming inquiries, making work-related phone calls, arranging tow trucks, and coordinating support from other civilian agencies.
• Monitor multiple computer screens while efficiently gathering, prioritizing, and documenting caller information.
• Provide callers with appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services.
• Enter CAD/ICR information and dispatch to the appropriate responders.
• Access and operate multiple federal, state, and local database systems (NCIC, MNCIS, others) to query, enter, modify, clear, and cancel information as requested.
• Perform routine record checks as necessary.
• Provide “hit” confirmation to law enforcement officers on warrant checks.
• Maintain missing person files, stolen/wanted vehicle files, identity theft files, and lost/found article files.
• Maintain restraining order, harassment order, and other civil files; provide information when appropriate or requested; make service entries into the computer once notification of service has been received.
• Run criminal history checks for authorized personnel and agencies.
• Perform weekly pager tests for the fire departments and monthly call‑out tests for Sheriff ERU and Mobile Field Force units.
• Provide school radio tests on a weekly basis when school is in session.
• Comprehend and adhere to data practices laws and policies; provide information to the public when applicable or refer them to appropriate personnel for further assistance.
• Activate and deactivate all civil defense sirens when directed.
• Activate the Sherburne County Sheriff's Office Emergency Operations Center during a major emergency and coordinate with all emergency service personnel and agencies until activation is complete.
• Arrange for emergency repairs of all essential equipment in the dispatch center, including the computer system, phone system, radio console, and other essential equipment.
• Maintain accurate records on each request for assistance.
• Type messages and requests to other agencies for information, receive and respond to messages from other agencies via teletype.
• Testify in court as necessary.
• Monitor all assigned radio channels.
• Manage a large and expanding public safety radio system with law enforcement personnel, fire departments, ambulances, civil defense, and other emergency service agencies.
• Perform other duties as directed.
• Develop and maintain respectful and cooperative working relationships.
• Maintain regular and reliable attendance according to the department’s work schedule.

• Abi…