Account Coordinator

Description

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers.

We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.

Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:

• Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
• Short-term and long-term disability benefits
• Basic life insurance and voluntary life insurance
• Hospital indemnity plans, pet insurance, and legal/identity theft services
• 401k plan with up to a 4% employer match
• Paid company holidays, paid vacation, and paid volunteer time
• Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech

Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good‑faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour.

Pay may also include variable compensation from time to time such as overtime for non‑exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).

The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates
• Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price
• Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product
• Process customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely manner
• Provide accurate, valid and complete information by using the right methods/tools
• Invoice, enter, and track customer orders as well as issue credit memos, as needed
• Process customer compliance documentation
• Partner with Sales department and the customer to provide forecast to the organization
• Build and sustain long‑term customer partnerships through open and interactive communication and stay in constant contact regarding order status
• Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies
• Expedite orders through the organization using defined process
• Track PPAP, FA, Tooling and Sample Orders
• Monitor and maintain customer scorecards
• Maintain pricing records
• Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits
• Investigate and process warranty claims from a group inbox
• Cover front desk and backup front desk duties as needed

• High School Diploma
• Proficient in Excel
• Ability to manage and prioritize several responsibilities concurrently
• Able to actively listen and identify customer concerns with strong ability to solve problems
• Exceptional communication and interpersonal skills
• Strong attention to detail with exceptional accuracy track record
• Basic understanding of Bill of Material and Method of Manufacture preferred
• Experience with MRP systems, Epicor preferred
• Two years in a manufacturing setting preferred