Bilingual Switchboard Receptionist

Position: Switchboard Receptionist (Human Resources)

Department: Board of Works
Division: Human Resources
Reports to: Human Resource Manager
Job Summary: Serves as the first point of contact for employees, residents, and visitors by providing professional customer service at the City's main reception area. Responsible for operating the City's switchboard, directing incoming calls, greeting visitors, and providing administrative support to the Human Resources Department. Performs a variety of clerical and administrative duties while maintaining confidentiality and delivering exceptional customer service.

• Operate the City's switchboard, answer and direct incoming calls, take messages, and greet visitors in a courteous and professional manner.
• Monitor the Annex reception area and provide accurate information and assistance to employees, applicants, and members of the public.
• Receive, sort, distribute, and deliver departmental mail.
• Maintain personnel files while ensuring confidentiality of employee information.
• Assist with scheduling various meetings and interviews.
• Complete verifications of employment requests promptly.
• Process accounts payable.
• Provide backup support for Human Resources staff as needed.
• Perform other duties as needed in cooperation with other staff members.

• Assist with filing, scanning, data entry, and other clerical functions.
• Demonstrate effective organization and time management skills.
• Complete work in a timely and efficient manner.
• Organize and prioritize work while maintaining a high degree of confidentiality.
• Prioritize work activities.
• Maintain professional and courteous interactions with employees, applicants, and the public.
• Perform other duties as needed in cooperation with other staff members.

• High school diploma or equivalent required.
• Valid Indiana driver's license required.
• Bilingual proficiency in English and Spanish.

• Excellent customer service and interpersonal skills.
• Remain calm and professional when interacting with difficult or upset individuals.
• Strong verbal and written communication skills.
• Working knowledge of recordkeeping practices.
• Proficiency with Microsoft Office applications.
• Basic mathematical and data entry skills.
• Operate standard office equipment, including computers, copiers, scanners, multi-line telephone systems, and other office technology.
• Work independently while contributing effectively within a team environment.
• Follow detailed written and verbal instructions.
• Maintain strict confidentiality regarding personnel information.

• Normal vision with or without correction.
• Interact with all types of people with a pleasant personality.
• Perform the physical tasks listed above with or without reasonable accommodation.

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Work is performed during Elkhart City Office hours of 8:00 a.m. to 5:00 p.m. The noise level in the work environment is usually moderate. Reasonable accommodation may be made to the environment to enable individuals with disabilities to perform the essential functions.

• Drug free workplace; successful passing of a post‑offer drug screen is required.
• Background checks producing acceptable BMV and criminal history reports are required.

• The incumbent must possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‑related duties as requested by the Controller. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.